Air, Freight News

Aerospace specialist goes global

[ July 22, 2015   //   Chris ]

Specialist aerospace logistics provider B&H Worldwide has extended its aircraft on ground (AOG) service to cover its entire global operation. Based at London’s Heathrow airport the new B&H 24/7 Critical Logistics Centre is a permanently staffed single point of contact for all customers needing critical assistance – wherever they are located.

Permanently staffed by a team of aerospace logistics professionals, the B&H Critical Logistics Centre handles 21,000 AOG shipments a year and offers real-time, global tracking through its OnTrack system. It works at customer order level rather than air waybill level and thus speaks the customer’s language; the B&H system tracks AOGs by part number, serial number, aircraft tail number, or for example by C-Check event so an engineer doesn’t have to recall lengthy air waybill numbers to establish where the critical shipment is.

Group chief executive, Stuart Allen says: “Too many freight forwarders make claims about their capabilities in this field which are not backed up by the reality. Our AOG desk is fully staffed, 24/7 – it’s not a call out system but a genuine, manned office operated by a dedicated team of nine individuals with more than 27 years’ experience in handling the most complex AOG requests.”

Tags: B&H