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C2K set to raise the bar

[ October 30, 2015   //   ]

Improved customer experience will be one of the main results of the Cargo 2000 (C2K) airfreight standards working group said participant DHL vice president Stephen Smith following a technical working group meeting. The group met in Vienna on 29 October finalise C2K’s revised Airport-to-Airport (A2A) specification and kick-start a revision of its Door-to-Door (D2D) process definitions.

Stephen Smith said that the meeting added: “The launch of the door-to-door specification revision is integral for DHL Global Forwarding, as it will be the standard to measure the door-to-door performance and improve the air cargo customer experience.”

C2K executive director, Ariaen Zimmerman, said too that the working group had taken some important steps to improve processes and was in a strong position to embark on a more detailed revision and update of our current Audit and Certification Programme to ensure it is robust.

A new D2D Task Force, including forwarders, IT companies and airlines will begin revising the specification immediately and will hold its first official meeting in November in Frankfurt, Germany.

The C2K Technical Working Group is also identifying ways to add information to the data it captures in order to measure and report new Key Performance Indicators (KPIs) for the industry and is developing an implementation plan for this Smart Data project ready for a roll out in 2016.

Most of the projects and activities are planned for implementation in 2016, with the D2D specification due for formal adoption in 2017.

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