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Pre-Brexit service level guaranteed through new offer

[ May 2, 2023   //   ]

Europa Worldwide Group is demonstrating ultimate confidence in its Delivered Duty Paid (DDP) product with the introduction of a new service offer believed to be unique in the marketplace.

Money Back Guarantee service is available on all Europa’s road freight consignments between the UK and the EU.
The introduction of the new guarantee follows two highly successful years for Europa’s DDP product called Europa Flow, which was created following £5 million investment in the post Brexit product.

Launched in early 2021, Europa Flow is a frictionless customs product provided by Europa Road, the company’s road freight division.

Europa Flow tackles the challenges of Brexit head-on for UK companies needing to move goods into and out of the EU. It ensures goods are delivered without the need to contact importers before delivery to agree terms and collect VAT and duty, with these processes now handled by Europa’s dedicated customs team during transit across the channel.

This new Money Back Guarantee service is available on all of Europa’s European freight options to all shipment sizes from groupage to part loads, full loads and dedicated vans. It is also available on shipments from Ireland and Northern Ireland to the EU.
The additional service is available on consignments booked through Europa Flow with the correct paperwork completed and supplied at time of booking. Customers booking this service will receive a full refund of transport costs for any consignment not delivered on time.

Adrian Redmile, Network & Sales Director at Europa Worldwide Group, explained: “We launched Europa Flow following extensive research into the challenges that customers would face as the impact of Brexit became clear. We concluded that the primary challenges related to customs declarations and the payment of duties, with the additional administration and paperwork these would entail, and set out to design a product to remove these difficulties for our customers.

“It now provides a truly seamless service into and out of the EU for hundreds of businesses, whether their requirements are daily, weekly or monthly. These companies recognise that they cannot gamble their reputations by risking delays to deliveries emanating from incomplete paperwork, or disputes over the payment of VAT and customs duties. The service is proven in removing these issues and that is why we can now offer the money-back guarantee as an additional service for Europa Flow users.”

Europa Flow offers a way for UK manufacturers to counter the effects of Brexit which continue to impact negatively on the sector. The latest S&P Global/CIPS UK Manufacturing Purchasing Managers’ Index (PMI), published in December, saw Brexit-related complications continuing to be heavily blamed for companies deciding to source products from countries other than the UK.

Adrian added: “More and more companies are putting their faith in Europa Flow as they realise they need to guarantee seamless movements of goods across Europe. It’s so successful that we’re prepared to put our money where our mouth is and guarantee on time delivery of customer consignment, or you get your money back.”

With Europa Flow, Europa acts as an EU Global VAT representative for its customers, zero rating EU import VAT and charging any duty and fees back to the UK party while also handling Frontier Declarations.

A further benefit is the availability of anticipated goods declarations, which allow consignments to be collected and exported on the same day. With Europa Flow, there is no longer any need for the customer of a UK exporter to appoint a customs broker, complete import declarations, and pay import duties.
Europa Road provides market leading European road freight services, operating the UK’s largest European groupage 1Hub in Dartford. Its network of 20 sales branches (across the UK and the Republic of Ireland) manage the shipments of goods into Dartford, from where freight connects with daily, direct services to continental hubs.

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years. Europa has invested £5m in its innovative market-leading service, Europa Flow, providing a frictionless flow of goods between the EU and the UK post Brexit. The group employs over 1,400 people with 29 international sites in the UK, the Republic of Ireland, Europe, Hong Kong, China and the UAE. The global operator recently reported a record turnover of £302m for the last 12 months, as of August 2022, and remains on track with its ambitious investment programme.

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