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Scotland Project boosts on-time deliveries

[ May 14, 2024   //   ]

Network operator Pall-Ex has launched a Scotland Project to improve delivery standards in what has traditionally been a challenging region, with long distances, severe weather  and remote locations outside the central belt.

The project was inspired by the successes of the London Project, launched in early 2022, which was implemented to improve customer service and on-time delivery rates in the capital. While some of the challenges in London, like high levels of congestion, inflated costs and parking restrictions were different to those faced in Scotland, they resulted in demanding delivery conditions.

In Scotland, Pall-Ex has partnered with quality member depots, strategically positioned to reduce last-mile delivery distances, boosting on-time delivery rates to 98% – a previously unseen level of consistency in the region, it says.

UK managing director, Barry Byers, said: “By mirroring the solution developed for London and tailoring it to the distinct geographic and economic market conditions, we’ve not only achieved 98% service targets, but the region is now benefitting from unparalleled delivery efficiency and reliability.” says

Working with eight of its shareholder members in strategic locations, delivery zones were re-engineered to allow for improved load and route planning, coupled with support, guidance and training from Pall-Ex Group’s Quality and Compliance department.

Pall-Ex adds that, by working closely with its members in Scotland, it has overcome the divisions and obstacles that have historically impacted Scottish deliveries and now offers a robust, uniform service, even in the most remote locations.

The project has given members increased commercial opportunities and significantly boosted overall pallet volumes and revenue.

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